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For the benefit and integrity of the entire community, comments are moderated.  Do not worry though – we are busy approving messages as we see them and as long as the guidelines (see below) are followed, all comments are typically approved within 24-48 hours. Refreshing your browser may be necessary to see new comments.

Very rarely, your comment might not be approved for various reasons (or may be modified to comply with our no-link guidelines). Some of those reasons are:

1. Self-promotion
2. Links or invitations to outside websites, charities, email addresses (There are other ways to promote these via social networks etc. and we do not have the time or staff to verify the validity, safety or intentions of external websites links or invitations)
3. Not applicable to the area where posted.
4. Better answered by customer service, such as: account info, event questions, troubleshooting regarding use of the portal such as help with seeing videos, posting comments, downloading, PDF not opening … etc.  If it falls into one of those categories (or a similar category) you can contact support (see email above in Contact Us FAQ) for assistance.
5. Better answered by customer service, such as: account info, event questions, troubleshooting regarding use of the portal such as help with seeing videos, posting comments, downloading, PDF not opening … etc.  If it falls into one of those categories (or a similar category) you can contact support (see email above in Contact Us FAQ) for assistance.
6. Redundant or identical to a previous comment

Comments are limited to 1000 characters. Please try to reword your comment to contain the most important details necessary – this will make your comment more likely to be read and responded to in a timely manner.

When you add a comment, you have the option of being notified when someone responds to your comment.

To request notification, you can either click the “Subscribe” drop down menu below your comment, or you can click on the “content and settings” icon above your comment.

You will receive an email notification of new replies to your comments.  To unsubscribe from comments – simply click the “Unsubscribe” link in your notification email or you can manage all your comments, subscriptions, and comment feeds you’re following in by clicking on the “my content and settings” icon (shown above – above your comment) – which will open up a subscription box that lets you manage your activity, subscriptions, and feeds you are following.

You will need a Gravatar, and you can get it for free here. Once you have signed up for a free account with Gravatar, then you can set your image by clicking on “My Account” in the Menu bar at the top of this page, and then click “Profile Picture” to update.

Make sure to sign up with the same email address that you used for your portal login.

If your picture is not showing up, be patient as there may be a slight delay on their end.

For transcripts and other documents with a .pdf extension, you’ll need a PDF reader such as Adobe or Foxit.

Be sure you are downloading the most recent, FREE non-beta version available.

Also, most computers are set-up to open the PDF in Adobe Preview, but this does not create the best experience (the document rarely looks like it is supposed to when viewed in Adobe Preview). We recommend you close that version and then re-open the PDF from your hard drive using Adobe (or other) PDF reader.

Because some of the downloads contain multiple files, you will find we have combined them into a zip file.

A .zip file contains one or multiple files that have been compressed into a single file called an Archive. An archive needs to be opened with compression software before the files inside can be accessed. Windows, OS X, and Linux all come with ZIP compression built-in to the operating system, or you can use third-party programs to access them.

• To extract a single file or folder, double-click the compressed folder to open it. Then, drag the file or folder from the compressed folder to a new location.
• To extract the entire contents of the compressed folder, right-click the folder, click Extract All, and then follow the instructions.

If your operating system does not have extraction software automatically built in, there are a variety of free and paid software available. Two of the more popular free options include:

• 7Zip
• 7zX (Mac OS X)

There are a variety of reasons that you might encounter technical issues when downloading or playing the media files.  Please review the information below for common troubleshooting support.

General Technical Troubleshooting

1. All videos and downloads have been tested by us using a variety of browsers, over PC and Mac… and they work across those browsers and platforms.
2. The video and audio files are often quite large. You need to have a broadband connection (anything other than a modem) and a computer that less than 3 years old.
3. These files will probably will not work if you are on a 56k modem connection, and even using DSL many files can take a significant amount of time to load/play.
4. Be patient. Some files can take up to 45 minutes to stream or download.
5. If still having AV problems and you are using a PC, do a hard boot by completely powering off your computer for a full 30 seconds and then turning it back on.
6. For other video/audio problems: because the variables can be many, before contacting us be sure to try it using a different browser, a different computer or over a different network. Some browsers or network security settings may prevent files from streaming or downloading.
7. If you are using Windows and you are getting a message that Quicktime could not initialize, Quicktime suggests that you go into the properties of Quicktime and either click or unclick the ‘compatibility’ icon.

Streaming Difficulties

1. Be patient. Some files can take up to 45 minutes to process.
2. Try letting the recordings load (hit mute) and walk away and do something else for a while. You can then go back later and watch it after the recording has loaded into the buffer cache.
3. Close other browser tabs and windows. This can make a huge difference!
4. Adobe Flash has reached its end-of-life on December 31, 2020 and Flash support in Adobe Connect will end on June 30, 2021, but Adobe Connect is just getting started. Learn what the end of Flash means for Adobe Connect along with strategies for the transition. If you are interested in the NEW Adobe Connect, click here.
5. Switch to another browser to see if that helps.
6. Instead of streaming the recordings, try downloading them to your machine using the links below the video. After you download the videos, they should play uninterrupted on your machine.

Download Difficulties

1. Be patient. Some files can take up to 45 minutes to process.
2. We have tested these files on Windows Vista, Windows XP, and Mac OS X Leopard. We have also tested it in Firefox, Internet Explorer, and Safari.
3. Be sure that you are RIGHT clicking on the link (or CMD-Click for Macs) and saving the file by selecting “Save As” or “Download Linked File”.
4. Make sure you are downloading these as .mp4 and not as .html files. You may need to rename the file to “something.mp4”
5. You must first click on the video from the main Module page. That will take you to the individual video page. Once you are on the video page, you will see the video… and you will also see download links for the actual video download link, when available (many bonus items do not have video downloads).
6. If you cannot get a file to download, try to download the same file using a different browser, a different computer or using a different network. If on a PC, try Internet Explorer or Firefox. If on a Mac, try Safari or Firefox or Camino.
7. If the files download as “scrambled characters,” make sure that you are downloading the audio or video files and not downloading the html that accompanies the files. Try playing the files and then right clicking on them as they are playing. Then select “save as…”
8. Make sure you have the latest non-beta version of whatever audiovisual software you are using.
9. If using Windows XP try setting the hardware acceleration to none To do this go to your Windows Control Panel, click on Display; Next go to Settings Advanced; Next open the Troubleshooting Tab; Note the setting for Hardware Acceleration and write it down. Slide the Hardware Acceleration to None Reboot and try again. (If it does not help, set it back to its original setting that you wrote down.) VISTA does not have this setting option.